---
title: "Contact audiogram.video – Files, Templates and Ideas"
description: "Write to audiogram.video about a recording that won’t open, a video that came out wrong, a template you’d love to see, press, or a privacy request."
url: https://audiogram.video/contact
---

# Get in touch with audiogram.video

Did a recording refuse to open, a caption land in the wrong place, or a template look off on one platform? Or is there a look you wish the studio had? Write in. There’s no form or ticket system, just an inbox that a person reads.

Write to [hello@audiogram.video](mailto:hello@audiogram.video) 

## What’s worth sending

* **A file that won’t open or sounds wrong.** Say what kind of file it is (for example an M4A from an iPhone or a WAV from a recorder), roughly how long it is, and which browser you used. Please don’t attach the recording itself unless you’re happy to share it.
* **An export that doesn’t look like the preview,** or a platform that rejects the video. Tell us the format, size and frame rate you chose and where you posted it.
* **Captions that came out badly.** The language and a rough idea of the recording (two people talking, music underneath, a strong accent) help us tune things.
* **Ideas.** A layout, a wave, a font or a platform size we should add.
* **Press and privacy requests.** The [privacy page](https://audiogram.video/privacy)explains what we hold (very little) and how to ask about it.

## Replies

We can’t promise a reply by a particular day, but every message is read, and reports with clear steps to repeat a problem tend to get fixed first.

## You might find the answer here

The [frequently asked questions](https://audiogram.video/#faq) cover formats, lengths, captions and privacy, and [how to make an audiogram](https://audiogram.video/how-to-make-an-audiogram) walks through the whole job from picking a clip to posting it.