Get in touch with audiogram.video

Did a recording refuse to open, a caption land in the wrong place, or a template look off on one platform? Or is there a look you wish the studio had? Write in. There’s no form or ticket system, just an inbox that a person reads.

What’s worth sending

• A file that won’t open or sounds wrong. Say what kind of file it is (for example an M4A from an iPhone or a WAV from a recorder), roughly how long it is, and which browser you used. Please don’t attach the recording itself unless you’re happy to share it.
• An export that doesn’t look like the preview, or a platform that rejects the video. Tell us the format, size and frame rate you chose and where you posted it.
• Captions that came out badly. The language and a rough idea of the recording (two people talking, music underneath, a strong accent) help us tune things.
• Ideas. A layout, a wave, a font or a platform size we should add.
• Press and privacy requests. The privacy page explains what we hold (very little) and how to ask about it.

Replies

We can’t promise a reply by a particular day, but every message is read, and reports with clear steps to repeat a problem tend to get fixed first.

You might find the answer here

The frequently asked questions cover formats, lengths, captions and privacy, and how to make an audiogram walks through the whole job from picking a clip to posting it.